Head of Technology Operations

Hospitality - London (Hybrid) - 700 per day (Inside IR35) - 3 Months rolling

Leading hospitality client now requires a Head of Technology to strategically oversee the day-to-day operations of their technology services.

This is a strategic leadership role, which will drive operational excellence, ensure smooth delivery of our client’s services and manage relationships with outsourced managed service providers.

Key Responsibilities:

• Develop a strategic roadmap for technology service and operations ensuring this aligns with business needs and goals.
• Oversee and manage relationships with outsourced managed service providers (Contract negotiations, performance reviews etc.)
• Ensure technology operations comply with relevant regulatory standards (e.g. Data Protection and Cyber Security)
• Oversee and manage the budget for technology operations, identifying cost saving opportunities.
• Lead, mentor and oversee the technology team, ensuring efforts align with business goals.

Key Requirements:

• Strong commercial experience in a Technology Operations position, within the hospitality, retail or restaurant industry.
• Excellent stakeholder management skills with the ability to translate technical requirements and explain these to non-technical stakeholders.
• Proven experience managing outsourced MSP’s.
• Strong understanding of the technology landscape within the hospitality sector (CRM platforms, mobile apps, digital ordering systems etc.)
• Previous experience managing technology budgets and cost controls.
• Proven experience building and leading high performing teams.

This is an initial 3-month contract role which provides a daily rate of £700 (Inside IR35).

This is hybrid with 2-3 days per week in our clients Central London office and the rest remote.