Job Title: Experienced Service Advisor

Location: Hampstead/Camden Town area

Our client, a well-established and successful, family-owned Motor Dealer Group that has been delivering the highest levels of customer service to its customers since 1972. is offering an exciting career opportunity for an Experienced Service Advisor

Offering a salary of £28,000 plus bonus giving a potential OTE of £33,000 - £40,000

Hours of work: Hours to be worked: 8:00am to 6:00pm one Saturday in four on a rota basis: 9:00am to 1:00pm

Key Tasks

Objective: Maximise service profitability through the use of professional sales techniques

* Sell additional products, services and repair works in a professional manner

* Implementation of company and manufacturer service promotions

* Development of personal knowledge and experience to improve profitability, customer satisfaction and efficiency

Objective: Maximise customer awareness of all available retailer services

* Ensure customer awareness of all products and services available

* Maintain effective liaison with sales, parts and workshop teams

Objective: Ensure highest level of customer care and satisfaction at all times

* Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

* Notify customers promptly of completion of work

* Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed

* Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

* To provide customer estimates according to company policy on schedules, times and pricing

Objective: Maintain excellent standards of departmental administration

* Initiate job documentation and maintain customer records and follow-up systems

* Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)

* Document all warranty work as per manufactures requirements and retail policy and ensure the customer signs for all work undertaken, and that all repair orders are correctly completed to ensure customers claims are processed fairly and in a timely manner to maintain the image of the franchise

* Ensure all cash sales are charged and money collected on completion of work

* Maintenance and analysis of customer files and their use for customer care, and contact with inactive customers

* Maintenance of customer information on dialogue

Embark on a journey with us, where your expertise meets opportunity!

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