At Kimpton Fitzroy London, we are looking for a Reservations Agent to join our team on a 10 month Maternity cover FTC.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Reservations Agent we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Reporting to the Reservations Manager you will be expected to:

• Anticipate and understand guests’ requests, providing accurate information on hotel services, selling and upselling hotel rates/packages and identifying future selling opportunities
• Handle all phone calls and email enquiries in a highly professional manner
• Assist our guests in a courteous and efficient manner with their reservation requests, changes and cancellations
• Maximise sales and room occupancy
• be an excellent communicator with a high standard of written and spoken English
• The first point of contact, your goal is to provide an exceptional first impression on the phone

You are an ambassador of The Company, and it is your role to live and help further establish the values of the Kimpton Brand by reflecting the image of The Company. At Kimpton Fitzroy we want our guests to feel special. You need to be charming and approachable. You need to stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done and you must make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Given the nature of this role it’s important that you have previous Reservations / Front Office experience gained within a Four- or Five-Star Hotel Experience (not necessarily in reservations) You must pride yourself on your high levels of attention to detail and delivering our brand standards.

We are committed to offer and provide our Groups, Reservations and Meetings and Events Executive with a competitive salary and a large range of benefits:

• Up to £28,000 annual salaryplus service charge and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
• We provide every employee company sick pay and life insurance.
• Most importantly, we’ll help you grow, and develop you as an individual.
• Subsidised childcare support.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.