Job Title: Customer Order Management Representative

Location: Remote (with occasional on-site visits to Darlington, County Durham)

Duration: 6 months (Potential for extension)

Working Hours: Full-time, 37.5 hours per week, 8:00 AM - 4:30 PM (Some flexibility available)

Salary: £17.13 per hour (£33,400 p.a.)

We are currently looking for a proactive and customer-focused Customer Order Management Representative to join a fantastic team in Darlington. This temporary role is designed to help manage an increased workload and will last for 6 months, with the possibility of an extension depending on business needs.

Although this is a fully remote role, you will be required to visit the Darlington site occasionally to pick up IT hardware or for onsite work if preferred.

Customer Order Management Representative Key Responsibilities:

Oversee customer accounts throughout the entire order life cycle, from setup and order entry to order modification, escalations, and logistics.
Act as the primary contact for customers, distribution centres, manufacturing plants, and internal departments to ensure the timely processing and fulfilment of orders.
Maintain accurate documentation and offer continuous communication with customers.
Resolve customer inquiries by researching and applying internal processes and solutions.
Escalate complex issues when necessary, ensuring proper documentation.
Ensure compliance with export policies and prepare relevant shipping documentation.
Generate and distribute internal and customer reports.
Uphold and follow Customer Order Management policies and procedures.
Support continuous improvement efforts and departmental goals to deliver excellent customer service.

Qualifications:

Previous experience in customer order management or account management is beneficial.
Proficiency in Microsoft Office (especially Excel, Outlook, and Teams).
Supply chain and logistics knowledge is a bonus.
Oracle experience is helpful but not required.

If you're looking for a challenging and rewarding role in customer support, we encourage you to apply today