Dynamics 365 CE Functional Consultant

Innovative Tech People, Inc. United Kingdom (Remote)

Exciting Opportunity:

Dynamics 365 CE Functional Consultant (Remote, Greenfield Project)

6 - 12-month contract

We're seeking a dynamic D365 CE Functional Consultant who is strong in the Customer Service Module to join an enterprise end-user on a fully remote basis. This is a unique chance to be at the forefront of a greenfield project.

🔍 What We Need:

Proven expertise in D365 Customer Engagement (CE) and Customer Services Module.

* Experience of Dynamics 365 Customer Service business application, specifically in Customer Service environments

* Customer Service and case management experience

* A strong track record in delivering exceptional customer service

* Ability to translate complex requirements into clear, user-friendly solutions

* Microsoft Power Platform experience

* Configuration of Tables, Views and Forms to support the Customer Services processes

* Configuration of Business Process Flows within the context of CRM

* Configuration of Security Roles

* Configuration of Workflows and Power Automate Flows

🌟 What You'll Do:

- Lead the implementation of D365 CE modules

- Collaborate with stakeholders to understand their vision and requirements

- Design, configure, and optimize D365 CE to enhance customer service operations

- Provide training and support to ensure seamless adoption

* 💼 Why Join?

- Be part of a cutting-edge, greenfield project

- Work remotely with a flexible schedule

- Join a supportive team that values innovation and collaboration

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