About us

Avencia are partnered with one of the largest insurance groups in the world.

The role

The People Coordinator is responsible for providing first line HR advisory and operational support to employees and helping the People Operations Manager and Director of People & Culture in delivering initiatives and projects in support of the People & Culture strategy.

Key accountabilities

• Be the first point of contact for employees and managers on all HR advisory queries in relation to policies, processes, performance management etc with appropriate escalation for more complex issues to a the People Operations Manager or a People Business Partner.
• Management of the HR & payroll system including end to end coordination of the employee lifecycle for all employees in all jurisdictions.
• Administration of the employee benefit schemes to include the addition of joiners, removal of leavers, reconcile invoices and process for payment.
• Daily management of HR mailbox, responding to queries in a timely manner and escalating when required (SLA; Response within 48 hours).
• Responsible for all on-boarding administration for new joiners, including generating contractual paperwork, completing employee screening, Cascade set up, payroll and HR inductions
• Responsible for all off-boarding administration for leavers such as drafting paperwork, updating payroll and ensuring exit interviews are completed (with escalation of potential issues to a People Business Partner).
• Management of the internal HRIS system (Cascade), acting as a technical expert, making systems updates and improvements (including tidying up or implementing workflows), and running management information reports as and when required.
• Maintaining and updating the People Team Process Manuals.
• Support the employee life cycle and ensure accurate records are maintained in Cascade, and to generate associated paperwork such as contractual variance, salary changes, etc.
• Administration and co-ordination of paperwork to support annual remuneration review exercises, the performance management cycle, etc.
• Work closely with the Learning & Development Business Partner to co-ordinate training programmes as required.
• Respond to first line benefit queries and admin.
• Maintain the People Team Sharepoint/Intranet page including company structure charts.
• Responsible for monitoring sickness absence information and producing monthly metrics.
• Support the People Team in delivering People & Culture initiatives & projects in support of the departmental strategy.
• Undertake any other duties as required to meet the needs of the business, as directed by the People Operations Manager or other such members of the team.

Skills & experience

• Ideally CIPD qualified or working towards this or previous HR experience
• Previous administration experience is essential
• Bachelor's degree in Human Resources, Business Administration/Coordination or similar discipline desirable
• Experience in Cascade HRIS would be helpful but not essential
• Excellent Communication skills both written and verbal
• Excellent Time Management Skills
• Great attention to detail and accuracy
• Preventing and Solving Problems
• Planning and Organising
• Delivery and Accountability
• Innovation and Continuous Improvement
• Self -sufficiency and collaborating with others