A fantastic opportunity has arisen for a detail-oriented Claims Assistant with a sharp eye for accuracy. This role includes processing claims, engaging with clients, and delivering outstanding customer service within the professional services sector.

Client Details

Our client is a prominent firm in the professional services industry, with a strong presence in Huddersfield and a reputation for excellence and exceptional client service.

Description

• Respond to inbound claim inquiries via telephone
• Manage both inbound and outbound customer calls
• Accurately gather and enter all relevant customer and claim information into the case management system
• Evaluate the likelihood of claim success
• Determine and initiate the most suitable protocol for each claim
• Maintain a professional and empathetic approach, ensuring high levels of customer satisfaction
• Proactively communicate with customers to support them in starting their claim
• Provide support to Fee Earners as needed

Profile

A successful Claims Assistant should have:

• Proven experience of working within a fast paced customer centric environment is desirable
• Previous experience and knowledge of handling customer telephone calls is essential
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to work well under pressure
• Proficiency in Microsoft Office Suite
• Strong problem-solving skills
• Ability to work effectively in a team
• Commitment to providing excellent customer service

Job Offer

• A competitive salary ranging from £22,500 to £24,500 per annum
• Opportunity to work in a well-established professional services firm
• A supportive and collaborative work environment
• Full-time, permanent role based in Huddersfield
• Options for hybrid working.