Company: Sensormatic Solutions, a unit of Johnson Controls

About Us:

Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world’s leading retail stores. For over 50 years, our solutions have enhanced in-store operations and provided seamless, personalized shopping experiences, ensuring the safety of hundreds of millions of people. We connect and fill information gaps to offer retail companies a comprehensive view of inventory, customers, store staff, and the business environment, protecting assets and people throughout the customer journey.

Position Summary:

Reporting to the UK&I General Manager, the UK&I Service Support Manager is responsible for delivering top-tier operational and contractual service to all Sensormatic’s UK&I customers. This includes planned maintenance visits and technical support through a skilled team of technicians and coordinators. The role covers various solutions such as electronic security, electronic article surveillance (EAS), CCTV, and inventory management systems.

Key Responsibilities:

• Ensure health & safety compliance for all team members, focusing on incident prevention.

• Manage and oversee the team’s short, medium, and long-term activities and direction, ensuring all financial goals are met or exceeded.

• Successfully manage and complete all service contracts, adhering to SLA’s, KPI’s, and contractual compliance to support service growth and financial performance.

• Achieve 100% routine inspection planning and visit fulfillment to ensure customer satisfaction.

• Lead, manage, and organize the team to ensure high productivity and excellent service delivery.

• Handle team administration, including timesheet review, certification updates, holiday allocation, and annual performance reviews.

• Support the rollout of new product launches, ensuring the team can service these solutions post-installation.

• Maintain a focus on teamwork, quality, and customer service.

• Manage sub-contractor performance and financial responsibilities.

Profile Requirements:

• Technology-savvy with the ability to connect the dots, though not necessarily a technician.

• At least 10 years of leadership experience in managing and organizing teams.

• Proficient in IT systems and Microsoft Packages; additional system training will be provided.

• Knowledge of CCTV, EAS, and Inventory Management is desirable but not essential.

• Fluent in English with the ability to travel up to 30% of the time.

Competencies:

• People Leadership

• Results Leadership

• Customer Orientation

• Thought Leadership

• Resolution, Organization, and Teamwork

• Dynamism and Proactivity

• High Adaptability to Changing Environments

• Learning Capacity

• Motivation and Drive for Continuous Improvement

What We Offer:

Johnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees. Our benefits package includes continuous training, professional development opportunities, and a supportive working environment. As part of our global team, you will be part of a diverse company that rewards excellence and inspires people to achieve their best.

#LI-Hybrid
#LI-SD1