Job Title: Journey Co-ordinatorContract Type: PermanentSalary: £29,635.83 per annum.Working Hours: 37.5 hours per weekWorking Pattern: 5 days shift pattern and weekendsLocation: WestminsterIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Journey Co-ordinatorThe Journey Co-ordinator is responsible for the delivery of individual, positive outcome focused support packages to Customers of Riversides Supported and Sheltered Schemes, ensuring that the support service promotes empowerment and independence. The role requires maintenance of a high level of specialised knowledge surrounding the specialism/s, acting as a centre of excellence in the specific field/specialism as well as a resource to colleagues for specialist knowledge, supporting colleagues to understand the latest developments in the field.It is imperative to the role to work as part of a staff team that is committed to “best practice” in the social housing field, working with colleagues to ensure Customers with specialist support needs are supported to the highest relevant standards and approaches. The Journey Co-ordinators will oversee the customers’ pathway from referral to resettlement providing case management for the rest of the team and maintaining the overview of the customer journey to provide a seamless service regardless of the service the customer is in within the pathway.About youWe are looking for someone with:

• Experience of working with vulnerable Customer groups.
• Experience of delivering structured support in either housing or social care.
• Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.