Facilities Scheduler

Monday - Friday

Office Based - Birmingham Business Park

Main Tasks:

· Ensure efficient resourcing of work orders

· First time fix culture, full mobile and operational control, maximising

productivity

· Ensure all Sub-Contractors adhere to our standards, policies, and

procedures

· Report any problems/issues to the Line Manager

· Understand and respect the engineers and their role

· Achieve the highest standards of customer service and service delivery

· Understand and meet the objectives of the client

· Support and help control and maintain agreed direct labour to sub-

contractor ratios

· Have mutual trust and respect of the business and people priorities

· Continually improve and monitor engineer performance

· Empower engineers to take ownership of works issued

· Tackle difficult issues early

· Ensure full compliance with business standards

· Always work as a team player

· Develop excellent relationships with client representatives and consultants

· Meet deadlines without the need for prompting

Performance Measures

· Performance against KPIs

· Ensure all jobs are updated on the system daily

· First time fix objective on all jobs

· Productivity of engineers

· Achieve client response times

· Achieve agreed Direct Labour/Sub-Contractor split

· Control of work in progress and new calls

· Help achieve all targets set for the Reactive Department

· Ensure client queries are responded to within the hour

Role Details:

Salary £24-26K PA Monday to Friday

Shift Rotas weekly - 1 in 3

08.00am-16.00pm

(phone number removed)pm

10.00am-18.00pm

Required to work 1 x Saturday (every 7th week)