For: Customer service specialist Ref: VR/23405

Location: Reading

Hours of Work: 08:00 - 16:00 or 08:00 - 17:00

Salary banding:

£20,821 p.a. (£11.44/hr minimum wage based on 35 hours)

£21,840 p.a. (£12.00/hr wage based on 35 hours)

£23,800 p.a. (£11.44/hr minimum wage based on 40 hours)

£24,960 p.a. (£12.00/hr wage based on 40 hours)

Job Overview:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Update Nexus with any communications as required.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products and services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.