Lettings Manager

Are you a confident lettings professional ready to take the next step in your leadership journey? This role would suit someone from a sales and lettings background, perhaps currently working as a Branch Manager or Lettings Manager, who's looking to step into a more strategic and forward-thinking environment.

You'll be joining a business that's redefining what modern renting looks like, specialising in large-scale residential portfolios and delivering a seamless, customer-focused experience. This is a fantastic opportunity to work in a values-led company with a strong reputation in the market, known for its innovative approach, collaborative culture, and commitment to five-star service.

You'll lead a talented team and take ownership of lettings performance, operational processes, and portfolio success. If you're someone who thrives in a fast-paced, growing environment and wants to make a real impact, this could be the perfect fit.

Key Responsibilities

Lead, support, and guide a growing lettings team, with some involvement in Property Management
Oversee and optimise the lettings journey for a portfolio of around 1,200 units
Streamline systems and processes to improve efficiency, compliance, and customer satisfaction
Work closely with mobilisation, property, and operations teams to ensure a seamless resident experience
Build and maintain strong relationships with landlord and investor clients
Provide regular performance reporting (e.g. cash collection, arrears, tenant balances)
Monitor marketing quality, response times, void periods, and service levels
Support business growth through lettings and sales activity, including new client onboarding
Attend investor and agent meetings, representing the business confidently and professionally
Contribute to newsletters, market updates, and team communications

What We're Looking For

Previous experience in a senior lettings or property management role
A strong leader who knows how to bring the best out of a team
Passionate about getting the detail right, particularly with systems and processes
Confident dealing with landlords, clients, and stakeholders
Strong communication skills and a commercial mindset
Sales experience or a natural ability to spot business opportunities is a big plus
Proactive, organised, and positive in your approach

What You'll Get in Return

Salary up to £50,000 (dependent on experience)
Bonus scheme up to 20%
Amazing benefits package
Supportive, people-first culture
Clear opportunities for career progression
The chance to play a key role in shaping the future of residential living in some of the best building and communities