Job Title: Helpdesk Coordinator

Location: St Albans

Salary: Up to £28,000 per annum

Contract: Permanent, Full Time

Hours: 40 hours per week

Are you a problem-solver with exceptional organisational skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!

We are recruiting on behalf of our client for a Helpdesk Coordinator to join their dynamic team. In this role, you’ll be the first point of contact for all facilities maintenance requests, ensuring that faults are logged, assigned, and resolved efficiently.

Responsibilities:

• Log and manage maintenance requests via phone and email
• Allocate jobs to engineers based on priority, skillset, and location
• Monitor job progress, ensuring timely resolution in line with KPIs & SLAs
• Act as a friendly, professional point of contact for client queries
• Communicate effectively with engineers, subcontractors, and wider teams
• Handle incoming/outgoing calls and manage email correspondence
• Complete administrative tasks, including daily reporting and job sign-offs

Skills & Experience:

• Experience in planning and scheduling engineers
• Strong decision-making skills and the ability to take initiative
• Outstanding customer service and administration skills
• Excellent communication and attention to detail
• A self-motivated, enthusiastic, and professional approach
• The ability to work under pressure and handle challenging situations

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data