Service Advisor
£25-30K depending on experience plus £6-8k bonus
Harlow
Permanent/Full Time
Monday to Friday (8am - 6pm) 1 in 3 Saturday mornings
Here at ACS Automotive, we are currently seeking to recruit a Service Advisor for a franchised car dealership in the Harlow area. If you are an experienced main dealer Service Advisor looking for a fresh challenge within the motor trade - this could be your next role!
Job Description:
Working as a Service Advisor within this main dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.
Key Responsibilities:
* Responding positively to customer telephone enquiries relating to service and repairs.
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
* Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
* Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
* Liaising with Service Manager to ensure workshop loading suits diary bookings.
* Producing invoices for completed work and explains the content to customers.
* Ensuring service bookings and appointments are managed efficiently
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
Background & Skill:
* Proven experience working in a busy and demanding dealership, as a Service Advisor.
* Technical skills and experience are essential.
* Well-presented and have excellent interpersonal and organisational skills.
* Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
* Excellent communication skills.
For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy