We are recruiting for a Customer Service Executive to join a well established manufacturer supplying the commercial catering industry based in Stirling. This is a permanent position working Monday to Friday 9am-5pm/ 8.30am-4.30pm (37 hours per week) offering a salary up to £26,000 per annum plus excellent benefits!

As Customer Service Executive reporting into the Customer Service Manager you will be part of a team of 5 in total providing a complete account management service, from enquiry through to dispatch and after sales service working hand in hand with our external sales team. Your main duties will include:

Answering calls and queries accurately and consistently from customers within your specified accounts
Build and maintain a solid relationship with your customers remaining polite, diligent, positive and professional at all times demonstrating knowledge and building customer confidence.
Ensure accuracy of all customer details and all communication is correctly recorded on computer system.
Offer guidance and assistance/rectification to matters raised and to understand the scope of problems.
Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your line manager.
Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.
Coordinate, plan and execute distribution operations.
Work with logistic partners to coordinate booking slots, pick-ups and delivery activities.
We are really keen to hear from applicants with the following skills and experience:

Previous experience within a telephone based Customer Service role ideally from within manufacturing, logistics or production
Confidence to communicate and build strong relationships with customers
Ability to work within a fast paced and targeted environment
Good IT skills including Excel, and any knowledge of Salesforce or SysPro would be advantageous
Your own transport is required due to the location of the site
Benefits:

34 days annual leave
Cycle to Work Scheme
Benefits Portal with retail discounts
Pension Scheme
Life Assurance
Free Secure Onsite Parking
Career Development Opportunities
Please apply today or call us to discuss this Customer Service Executive role in more detail!

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy