Property Claims Team Manager

Full time / Permanent

Monday-Friday 35 hours p/w (hybrid working)

Up to £45,000 DOE

Do you have property claims experience?

Are you currently working as a manager or would you be looking for that next step into management?

MPJ Recruitment are proud to be working with a UK leading business based in the Bristol area.

We are currently looking to expand our Property Claims Division by adding a valued leader to the team. We're looking for a passionate property claims individual who is either currently working at management level or an individual who has the skills and attributes to move into a team manager level role.

Property Claims Team Manager Key Skills:

• Excellent degree of knowledge of Property related claims and principles
• Excellent communication skills, both oral and written, with the ability to coach and mentor
• Demonstrate personal and professional integrity, and act as a role model by leading by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards

Property Claims Team Manager role:

• To demonstrate a high level of technical quality, accuracy, and service delivery
• To manage the day-to-day operations of the team at the Bristol office
• To provide exceptional customer service at all times and adhere by best practice
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team managers to ensure service is delivered to the highest possible standard
• To promote and support the TCF principles
• To ensure team adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues and complaints
• To assist with ensuring that monthly productivity targets are achieved, and fee outputs are in line with budgetary requirements
• To participate in client liaison, development, and account management
• To produce, interrogate and analyse management information to identify trends, failures, and recommend improvements in service and delivery
• To hold monthly team meetings in person and via Teams, promoting open dialogue within the team
• To carry out individual quarterly 1-2-1’s and document feedback for on-going development and performance, and ensuring key objectives are being met

Property Claims Team Manager Benefits:

• Enhanced contributory pension
• Fully funded qualifications
• 32 days holiday
• Hybrid working
• Excellent progression opportunities
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Share purchase scheme with interest free loans

Please click APPLY if you would be interested in finding out more!