IT Engineer

ISS - Information Systems Services

Salary: £26,038 - £29,659
Closing Date: Sunday 24th November 2024
Interview Date: w/c 9th December 2024

Lancaster University is among the best in the UK. A top 10 university in The Complete University Guide 2025 and are joint 10th place in the UK national league tables, we are also highly ranked in international league tables such as the QS World Rankings.

Information Systems Services (ISS) is looking to appoint an enthusiastic IT Engineer to join the Campus IT Engineer team, supporting IT Services at Lancaster University.

As an IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University's IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University's teaching, research, and administrative functions. This includes collaborating with our AV services team to support IT and audio-visual equipment in various learning spaces.

Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services. A key part of your role will involve participating in a campus-wide deployment of Windows 11.

An experience of working in a team-based IT service environment, as well as knowledge of PC and Audio-Visual systems in use at Higher Education or equivalent establishments will be advantageous. You will combine your IT and problem-solving skills with a strong user-focus to ensure an excellent service to the user community.

This post will be normal business hours on campus, however on occasion there will be opportunities to undertake paid work outside those hours. The successful candidates will be offered the opportunity to undertake a variety of training options.

We are an accredited Athena SWAN institution. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none. We welcome applications from people in all diversity groups.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

If interested, apply now and submit your CV alongside a Coversheet up to a maximum of two A4 pages.