• Processing customer sales orders using SAP

• Completeing customer orders with accuracy

• Communicate with customers by telephone/email, answering queries and bringing issues to resolve

• Monitor customer orders and proactively keep customers informed of the order status

• Provide advice and support to customers regarding the company’s products and services

• Utilise the internal customer management software to track all order processes

• Build strong relationships & report with both internal and external customers

• Advise on company information and processes, as well as deals and promotions (in the future)

• Work with sales and other departments to ensure on time in full deliveries.

Experience Desired:

• Excellent Customer Service skills with a passion for customer service

• Computer literate and proficient in Word, Excel, and Outlook

• Experience using SAP or similar ERP system and Salesforce (Ideally)

• Minimum of 1 year experience in a similar customer service role