Customer Care Coordinator

£34000 - £38000/annum

Leatherhead, Surrey

Customer Care Coordinator
Location: Leatherhead, Surrey (Hybrid - 1 day a week from home)
Salary: £38,000 per annum

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, driven environment? Join our highly successful and motivated Customer Care Team and become a key part of a prestigious 5-star housing developer that values progression and excellence.

About the Role

As a Customer Care Coordinator, you will play a vital role in ensuring homeowners enjoy a seamless experience with their new property. You'll be the go-to person for managing customer inquiries, resolving issues efficiently, and liaising with internal teams and contractors to guarantee outstanding service delivery.

Responsibilities include:

• Acting as the first point of contact for customer queries, providing professional and empathetic support.
• Coordinating repairs and maintenance with contractors, ensuring timely resolutions.
• Maintaining accurate records in the CRM system.
• Supporting the wider Customer Care team in delivering a 5-star service experience.

About You

We are looking for an organised and customer-focused individual who:

• Has excellent communication and problem-solving skills.
• Thrives in a team-oriented and fast-moving environment.
• Brings experience in customer service (property industry experience is a bonus but not essential).

What's in It for You?

• Hybrid working - 1 day a week working from home for work-life balance.
• Competitive salary of £38,000 per annum.
• Clear progression pathways to grow your career within the company.
• Opportunity to join a high-performing and driven team at one of the UK's leading housing developers.
• A supportive environment that encourages professional development.