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Date Added: Wed 19/06/2024

Customer Account Executive

Bishop's Stortford, UK
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Company: ELLIS MASON LTD

Job Type: Permanent, FullTime

Salary: £25,000 - £27,000 per annum

Ellis Mason have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a  CUSTOMER ACCOUNT EXECUTIVE .

This role will support the set-up of new customer accounts, working in a team of approx. 6. The  CUSTOMER ACCOUNT EXECUTIVE  is a new role that has become available due to growth.

For the role of  CUSTOMER ACCOUNT EXECUTIVE , you will need to be confident in engaging with customers and competent on IT systems in order to efficiently carry out the on-boarding process.

The  CUSTOMER ACCOUNT EXECUTIVE  is available immediately for the right person.

THE SALARY & BENEFITS
  • Salary circa £25,000-£27,000 per annum, dependent on experience.
  • Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
  • Support & training from an experienced manager.
  • Modern, polished offices
  • 20 days holiday plus 8 bank holidays
  • Government pension scheme
  • Free on-site parking
THE JOB

The main duties included within the role of the  CUSTOMER ACCOUNT EXECUTIVE , are:

  • Providing quotations to new customers
  • Completing the set up and on boarding of new customers
  • Building strong working relationships with customer accounts
  • Logging queries on the in-house system
  • Handing new customers to the underwriting team in order to get them approved for set up
  • Taking incoming calls and working in a support ticket system to ensure enquiries are responded to
  • Completing and sending out relevant documentation
  • Chasing up any missing information/documents
  • Ensuring that projects and support tickets are updated daily
  • Generating reports when required
  • Answering queries from the internal account management team
  • Providing IT system training to new customers
  • Escalating any underwriting queries to the management team
Apply Now