Service Manager  Handsworth, BirminghamPermanent, Full Time (37.5 hours per week)Salary circa £38,000 plus great benefits including Health Cash Plan plus on call shift payment of £14.30 per sessionHome, a place where you belongWant to lead a team that really cares and empowers customers to live their best life? As our Service Manager, you’ll lead our Birmingham Universal Prevention Service (UPS) team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! Our service is made up of 19 self-contained apartments, offering 24 hour supported accommodation to customers with mental health needs, alongside a floating support service for customers living in their own homes.This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!Typical day as a Service Manager

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK! You have 

The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values

The understanding of where our customers are in their life and have the passion to advocate for them. 

Experience of managing a team and working in a mental health background 

Experience of delivering support in a housing or care environment 

Experience of managing multiple services and/or managing managers  To get from A to B, you’ll need a vehicl...