Gold Best Contact Centre Workplace of the Year 2023

Silver Best Employee Experience 2023

Bronze Employee Engagement Strategy of the Year 2023

Our client is an award winning Insurance organisation and they currently have a vacancy to recruit a highly experienced contact centre Sales Team Leader.

They offer hybrid working, highly competitive salaries, a lucrative bonus structure and a flexible working environment that allows for a comfortable work life balance.

What are we looking for?

• Essential: Strong experience working as contact centre sales team leader ideally from a regulated background
• Essential: Strong Coaching and Performance Management experience
• A Team Leader that has a track record of driving consistent sales performance
• Demonstrable ability to engage their team and drive the right behaviours
• Experience gained from a commercial regulated contact centre environment
• A manager who can identify and manage under performance and behaviour
• Exceptional communication skills; written and verbal

What will you get?

• Salary: £30000 - £40000
• Monthly bonus structure - Uncapped - Current TL’s earnings approx £1500 per month on top of basic salary
• Hours of work - shifts will be within the hours of 8am to 8pm Mon-Fri with occasional Sat
• Flexible hybrid working arrangement - approx. 1 to 2 days in office
• Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
• Private Medical Insurance Scheme with AXA PPP Healthcare
• 25 days annual leave plus the option to purchase an additional 5 days pro rata
• Life Assurance (4 x salary)
• Health Cash Plan: essential health care access, including a 24/7 virtual doctor
• Cycle to Work Scheme: bike & cycling equipment worth up to £1,000

What will you do?

• Key point of contact for your inbound sales team - providing consistent leadership, ongoing coaching and support
• Drive incremental growth and increased sales performance across your team and department
• Recognise and address under performance and behavioural issues across team
• Setting and driving performance to exceed Sales and engagement KPI targets
• Liaising with supervisors and manager to review the performance of staff and identify training needs

How to apply?

• Apply to this position by sending your CV ASAP via the apply function below