Key Responsibilities:

* Lead the configuration, administration, and optimization of ServiceNow SAM Pro to track, manage, and report on software assets across the organization.

* Design, implement, and refine the SAM pro module to align with business objectives and ensure accurate asset tracking, license management, and compliance.

* Troubleshoot and resolve technical issues related to ServiceNow SAM Pro configurations, integrations, and workflows.

License Management & Compliance:

* Work with the ServiceNow SAM Pro tool to ensure the organization's software usage is in compliance with vendor contracts and licensing agreements.

* Monitor software license consumption, optimize license usage, and identify potential savings opportunities through accurate usage tracking.

* Support software audits (internal and vendor-driven) by providing data from ServiceNow SAM Pro, ensuring readiness for compliance reviews and audits.

Data Integration & Reconciliation:

* Manage integration between ServiceNow SAM Pro and other IT asset management tools, discovery tools, and enterprise systems (e.g., SCCM, discovery tools, cloud environments).

* Oversee data reconciliation between ServiceNow SAM Pro and actual software usage, ensuring that software inventories are up-to-date and accurate.

* Ensure proper data flows between SAM Pro and procurement systems, to facilitate seamless license management from purchase to deployment and retirement.

Reporting & Insights:

* Develop and maintain regular SAM reports and dashboards within ServiceNow SAM Pro, providing actionable insights on software inventory, license utilization, and compliance.

* Create custom reports as needed for management, highlighting risks, opportunities for optimization, and potential cost savings in software licensing.

* Analyse software usage patterns and provide strategic recommendations for license optimization and cost reduction.

Collaboration & Stakeholder Engagement:

* Work with internal teams, including procurement, finance, IT operations, and legal, to ensure the effective management of software assets throughout their lifecycle.

* Partner with vendors and suppliers to ensure accurate records of software purchases, renewals, and usage rights are maintained in ServiceNow.

* Provide subject matter expertise on ServiceNow SAM Pro to educate and guide internal stakeholders on best practices, process improvements, and compliance requirements.

Process Improvement:

* Continuously assess and improve ServiceNow SAM Pro workflows, processes, and integrations, seeking to automate manual tasks, reduce errors, and increase operational efficiency.

* Drive continuous improvement initiatives by recommending and implementing best practices in software asset management.

Required Skills & Qualifications:

* Expertise in configuring and administering ServiceNow SAM Pro to manage software assets, licenses, and compliance.

* Strong understanding of the integration between ServiceNow and other tools like SCCM, discovery tools, and enterprise systems for asset tracking and management.

* Solid understanding of software licensing models (e.g., per user, per device, subscription-based) and experience applying these models within ServiceNow SAM Pro.

* Experience with ServiceNow reporting and dashboard creation, including building custom reports and queries using ServiceNow's reporting tools.

Soft Skills:

* Strong analytical and problem-solving skills with the ability to identify and address software asset management issues.

* Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.

* Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

* Strong attention to detail, with a focus on accuracy and compliance.

Additional Requirements:

* Knowledge of software license management tools and processes, specifically within ServiceNow SAM Pro.

* Experience managing software audits and liaising with vendors to ensure compliance.

* Familiarity with cloud-based software licensing and asset management (AWS, Azure, etc.) is a plus