My Shortlist

Your shortlisted jobs will appear here. To view your shortlist: Login Or Register

Date Added: Wed 25/09/2024

Complaint Handler

Gravesend, UK
Apply Now

Company: ACS RECRUITMENT SOLUTIONS LTD

Job Type: Permanent, FullTime

Salary: Competitive salary

Complaint Handler Location: GravesendHours:   Full time; 9am – 5:30pm Monday – Friday; Office basedSalary: £23,000 - £26,000 depending on experienceOur client is looking for a complaint handler with legal knowledge, to join their successful team based in Gravesend.What the role entails;
  • Initial contact with dissatisfied clients to understand concerns
  • Conducting a full and thorough complaint investigation, collating information from multiple sources
  • Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint
  • Liaising with external parties when required such as the Legal Ombudsman
  • Ensure complaints are addressed promptly and proactively
  • Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
  • The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
  • Ensure complaints are handled in line with process, procedures and within regulatory timeframes.
About you;
  • Good communication skills
  • Attention to detail
  • Decision making and problem solving
  • Work on own initiative and to prioritise work in order to meet any deadlines set
  • Understanding of different legal departments
  • Partner 4 Window experience is desirable but not essential
Apply Now