Looking for something different?

We are not your average company; we're the magic makers behind the scenes, handling a dazzling array of property management services across the UK. Our enchanting realm, led by one of the UK’s most influential investment companies, has its headquarters in the dazzling West End of London, with additional outposts in various London locations.

We are looking for a certain kind of someone special to lead the charge for peak performance & efficient and effective management of our wonderful residential property portfolio!

Your Care To Our Clients:

- Prepare comprehensive reports for the Board, including Major Works, Property Inspections, H&S Reports, and schedules of information.

- Provide recommendations and obtain instructions from Regional Directors for effective portfolio management.

- Manage and prioritize risks and liabilities, ensuring the avoidance of conflicts of interest.

- Maintain strong Landlord and Tenant relationships, delivering high-quality services to tenants and leaseholders.

- Obtain value for money and act in a commercially focused manner.

- Navigate the magical realm of our policies and procedures with finesse - our secret sauce for success!

- Collaborate with colleagues and external consultants to preserve business interests.

Your Day to Day:

- Demonstrate commercial awareness when juggling risks and keep conflicts of interest in check.

- Be the decision-making maestro when it comes to ensuring efficient and effective management of the residential and commercial property portfolio.

- Interpret leases to align portfolio management with lease provisions.

- Join forces with colleagues and external consultants to protect the Team’s interests - because teamwork makes the dream work!

- Motivate, manage & nurture your team to achieve optimal performance.

- Establish rent levels, handle rent reviews, lease renewals, and new business transaction agreements.

- Monitor and ensure compliance with your teams’ obligations to tenants and vice versa.

Health & Safety Stuff:

- Work alongside support teams & company information systems to regularly review & manage the constantly evolving journey of H&S across the portfolio, ensuring compliance with statutory obligations.

- Review statutory inspection reports and effectively manage remedial works to ensure that our properties are well-maintained, improved, and red-carpet ready!

Financial Tasks:

- Monitor and control expenditure against detailed budgets using property management IT systems.

- Minimise lost income due to voids and arrears.

- Agree service charge computations and clarify disputes.

- Ensure correct application of invoice and order raising procedures.

- Follow consultation procedures under the Landlord and Tenant Acts.

The Legal Bits:

- Collaborate with the Legal Department on Pre-contract Enquiries.

- Attend court as required for leasehold disputes.

- Assist Property Managers in resolving disputes/breaches of lease - our legal heroes in action!

Management Material:

- Provide support and guidance to the team to ensure that everyone plays nice - The teams obligations to tenants and vice versa

- Manage HR matters with flair - holidays, sick leave, recruitment - the HR rollercoaster!

- Regularly review service level agreements and terms of business.

- Give the stamp of approval for Expenditure Authorizations and year-end accounts.

- Manage property records and prepare reports for the Board and Senior Management teams.

General:

- Be versatile in tackling any task directed or encouraged by the Management Team!

Your Skills & Experience:

- Be a master communicator with excellent verbal and written communication skills.

- Have very strong organisational and time management skills.

- Have the ability to multitask and work really well under pressure.

- Be proficient in Outlook, MS Word, Excel, Horizon/Qube.

- Have experience managing/overseeing a small team.

- Be a great team player that offers clear & confident communication at all business levels.

- Be knowledgeable of relevant leasehold legislation, relevant guidelines, regulations, and procedures.

- Be a Health & Safety aficionado and understand the importance of safety first, always!

What We Would Love:

- Minimum 5 years' experience in a similar role reporting to Senior Management.

- Ideally Degree level, minimum A-levels grades A-C.

- Ideally MIRPM qualified or similar relevant qualification (AssocRICS/MRICS/MIRPM).

- Vast block management knowledge and experience.

Your Hours and Environment:

- Office Hours: 9.00 am to 5.30 pm, Monday to Friday.

- Primarily based near the Maida Vale area with occasional ad-hoc visits to other office locations.

- Holiday entitlement: 20 days per annum plus Bank Holidays plus discretionary additional days entitlement.

If this position is of interest, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent are London based property recruitment specialists that place talent UK wide. Whether you are on the hunt for a fresh adventure or assembling your dream team, drop us a line. Your next chapter awaits - let's make it extraordinary together!"