This role is for you if you're looking for:

* An entry into your IT career

* An opportunity to develop your technical abilities and knowledge, following previous experience in an IT role

* Full training & development

* A living wage employer

Overview of Unity5

Unity5 is a software business delivering SaaS solutions through “ZatSuite”, the UK's leading provider of software to the parking and traffic management sector.

Unity5 is transitioning through a huge period of growth after partnering with award winning growth investor, Synova and we're looking for a number of Technical Support team members to be part of this journey!

Overview on the role

As a Technical Support team member, you will grow an in-depth understanding of the products we offer, and use this to assist clients with general enquiries, questions and service requests. You will also develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems.

Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment.

You will work closely with our 2nd Line Technical Support team members to resolve harder cases, following a set internal escalation process, ensuring clients are kept up-to-date with progress and timelines.

About you

* Great customer service skills and attention to detail

* A passion for IT

* Excited and ready to learn, looking to continually improve your knowledge

* Excellent communication and listening skills, both verbal and written

* Ability to explain technical concepts to non-technical users

* Proven strong problem-solving skills

* Happy to work independently, as well as in a team in a fast pace environment

Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don't have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.

Culture & Benefits

Unity5 comes with an open and collaborative atmosphere. Learning and development is encouraged and support is available to help you be the best you can be in your career. Everyone is willing to help each other - we are all working towards the same goals!

Everyone at Unity5 is genuinely valued for the role they play and the uniqueness of them that they bring to the company.

You will receive:

* A great salary, working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis

* Generous holiday scheme of 33 days (including BH)

* Opportunities for career progression across various departments and roles

* Learning and development fund

* Increased pension scheme

* A collaborative and social team environment: Social events, BBQs, Quarterly company updates hosted by the Directors