Our client is looking for Customer Service Advisors to work in their busy Customer Service department for a 2-3 month period.  You will have excellent customer service skills and be passionate about delivering a first-class service to customers.  Previous experience in a call centre / contact centre or a busy customer facing environment is essential.

Key Duties

Delivering an exceptional level of customer service
Use CRM system to process inbound customer contact which could be received via phone, email, customer portal, live chat etc.
Resolving queries at first point of contact
Data entry accuracy - customer details, recording of complaints, account changes etc.
Processing engineer job results ensuring customer is kept up to date and account updated as required
Listening to customers, understanding their needs and providing tailored solutions
Undertaking some back-office administration tasks
Managing your own daily workload

Skills and Knowledge

Being passionate about customer service
Ability to communicate effectively
Have a positive can-do attitude
Ability to work under pressure and multitask
Strong IT skills
Recent call centre experience is highly desirable
Experience of working in a busy customer facing environment is desirable