Engineering Manager

Job Description Outline

The General Manager, Operations is responsible for leading a team of field service engineers, ensuring the efficient delivery of on-site support and technical assistance for fire alarm systems. This role focuses on maintaining high standards of service, compliance, and customer satisfaction.

Package

Salary: £45,000 - £50,000 per annum (dependent on experience)
Performance Bonuses: Opportunity to earn additional bonuses based on individual and team performance
Company Vehicle: Fully expensed company vehicle (or car allowance, if preferred)
Pension Scheme: Competitive company pension contribution
Holidays: Generous annual leave allowance, plus bank holidays
Training & Development: Access to ongoing training and professional development opportunities
Additional Perks: Potential for overtime, company-provided tools and equipment, and employee wellbeing initiatives

Key Responsibilities:

1. Installation & Maintenance

Oversee the planning, installation, troubleshooting, and maintenance of fire alarm systems to ensure optimal performance and minimize service disruptions.

2. Team Leadership & Compliance

Manage and coordinate engineer schedules to maximize efficiency and customer satisfaction.
Provide training and mentorship to develop the technical and professional skills of the field service team.
Conduct regular audits to ensure compliance with BAFE and ISO 9001 standards.

3. Service Contracts & Support

Oversee service contracts, ensuring seamless execution and delivery.
Direct and manage support services to meet contractual obligations effectively.

4. Operational Efficiency & Customer Experience

Develop and implement policies, procedures, and best practices to enhance service delivery.
Monitor service reports to track performance, identify areas for improvement, and enhance customer satisfaction.
Establish and maintain an effective stock control system to ensure operational efficiency.

5. Issue Resolution & Customer Relations

Ensure prompt and effective resolution of customer issues to maintain high levels of satisfaction.This role requires a proactive leader with strong technical expertise, excellent people management skills, and a commitment to delivering outstanding service standards.

YOU MAY BE A: Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician

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