Our client, an incredibly established Delivery/Logistics business, are looking to recruit an experienced Leader to oversee their Customer Service/Operations/Courier team(s) (40 FTE). Working in a fantastic Central London location, this is a fantastic opportunity for the right candidate!Our client have been established for close to 30 years and are one of the UK's leading Logistics/Delivery networks, offering services both across the UK and internationally on a 24/7 basis. Due to internal movement/promotion(s), they are actively seeking the perfect candidate to oversee their incredibly busy London operation, reporting directly to their Head of UK Service. In a nutshell, your responsibilities will include:- Overseeing entire London Service Centre operation (40 FTE), consisting of Customer Services/Operations/Couriers- Managing, supporting and mentoring team(s) to develop a strong/passionate/successful operation- Reviewing/managing operational requirements through peak periods- Recruiting/scaling team(s) when required- Delivering operational excellence through budget management, operational efficiencies, new business implementation and existing customer retention- Delivering key strategic objectives whilst maintaining and delivering SLA's- Reviewing operational stats to identify potential efficiencies and improved productivity- Building positive key customer relationships / proactively supporting Account Management team(s)In order to be considered for this position, it is ESSENTIAL that you have the following:- Extensive experience of leading high-performing team(s) within an Operations/Logistics business (customer-focused team(s))- Proven success in managing and exceeding budget targets- Experience of developing team members through coaching- Fun, sociable personalityIn addition to a very competitive basic salary, our client are also offering the following:- 15-20% annual bonus (performance-related)- Fantastic Central London location- Great working hours (Monday - Friday: 9.00am - 5.30pm)- Amazing progression opportunitiesOur client are looking to move incredibly quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk