Courier Service Centre Assistant, London N1

1-3 months, £13.15ph, 40 hours a week

Leading Scientific company urgently requires a Courier Service Centre Assistant to provide a high level of customer service to external and internal clients regarding courier related queries. 

Duties:

First point of contact for customer queries and questions around transport and courier related activity.
Handling a high volumes of calls daily.
Respond appropriately to customers, clients and patients to their service needs and requirements.
Handle and resolve complaints and issues as first point of contact resolution and to provide appropriate feedback to seniors.
Direct requests and unresolved issues to the appropriate designated resources.
Develop customer and client rapports, to maintain and expand the reputation for excellent customer service.

Requirements:

Proven call centre or customer service experince
Experience in handling high volume of calls
Exellent command of English
Excellent telephone manner
Ability to deal with demanding customers in a professional and calm manner
Experience within the healthcare sector would be a bonus
Excellent written and verbal communication skills
Excellent listening and problem solving skills
Highly motivated, team player, adaptable
This is a temporary role to start immediately. Possible scope for permanent work in the future.

Apply now for immediate consideration

(Ritz Rec Emp Bus)