Optimise by Recruitment is delighted to be working with a leading power generation service provider.

This company is one of the UK's top power generation service providers, offering expert support across generator sales, hire, maintenance, and repair. They are dedicated to delivering reliable power solutions for a wide range of industries, from large-scale projects to emergency power needs. With a customer-focused approach and innovative solutions, they have built a strong reputation as a trusted partner in the industry.

The company is seeking a proactive and detail-oriented Hire Desk Controller to join their dynamic team. This role serves as the central point of contact for equipment hire operations, ensuring seamless coordination between customers, internal teams, and logistics. You will play a key role in maintaining customer satisfaction and operational efficiency while upholding the company's high standards of service excellence.

This is a fantastic opportunity for someone with strong administrative skills, exceptional attention to detail, and a passion for delivering outstanding customer service to thrive in a fast-paced and rewarding environment.

Key Responsibilities

* Oversee the entire equipment hire process, from handling customer inquiries and booking orders to scheduling delivery and collection.

* Act as the primary point of contact, providing professional and friendly assistance while addressing inquiries and resolving issues.

* Work closely with logistics, service, and sales teams to ensure smooth operations and efficient customer support.

* Maintain accurate and up-to-date records of hire bookings, contracts, and schedules.

* Monitor hire availability and proactively manage scheduling conflicts or resource shortages.

* Assist with general administrative tasks, including invoicing, report generation, and database management.

* Build and maintain strong relationships with customers, ensuring satisfaction and repeat business.

Key Skills & Experience

* Ability to multitask, prioritise, and work efficiently under pressure.

* Strong communication skills, both written and verbal, with a focus on delivering a positive customer experience.

* Competency in Microsoft Office applications (Word, Excel, Outlook) and the ability to learn new systems quickly.

* A proactive team player who can work effectively with colleagues across departments.

* Previous experience in a hire desk, scheduling, or similar administrative role is highly desirable, particularly within power generation, construction, or engineering industries.

* A meticulous approach to accuracy in bookings, records, and customer interactions.

What's on Offer

* Competitive salary based on experience.

* A supportive and collaborative work environment within a growing company.

* Opportunities for professional development and career progression.

* The chance to work with a respected brand in the power generation industry