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Date Added: Fri 18/10/2024

3Rd Line Support Engineer - Reading

Reading, UK
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Company: XACT PLACEMENTS LIMITED

Job Type: Permanent, FullTime

Salary: £40,000 - £45,000 per annum

Xact Placements have partnered with a successful Service Provider based in Reading who are looking for a 3rd Line Support Engineer.

Main Duties of the Role

  • Providing support to clients on hosted and on premise IT systems
  • Troubleshooting, finding faults, resolving issues and monitoring alerts
  • Managing tickets in line with SLA’s
  • Carrying out maintenance on desktops, servers & network devices
  • Updating documentation when required
  • Visiting customer side to provide onsite support

Your Skills and Experience

  • Experience within a similar position, ideally within a MSP
  • Vast troubleshooting experience and solving IT incidents
  • Excellent networking knowledge
  • Solid experience in: Windows Server, VMWare, Hyper-V and Office 365
  • PowerShell scripting skills
  • Good understanding of backups (such as Veeam)
  • Competent in Windows and Linux environments
  • Fortinet experience is desirable
  • Excellent communication skills, both written and verbal
  • Good understanding of ITIL
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