Sales Administrator

Location: Crewe, CW3
Salary: £23K - £26K DOE
Job Type: Full Time Permanent

Are you a motivated, customer-focused individual with a knack for administration and sales support? We are looking for a Sales Administrator to join a UK leading manufacturing company! In this role, you will be the key point of contact for customers, colleagues, and suppliers, ensuring smooth operations and exceptional service delivery.

Key Responsibilities as a Sales Administrator:
Customer Communication: Build and maintain strong relationships with both new and existing customers, ensuring maximum satisfaction and loyalty.
Sales Order Processing: Efficiently manage the order process from receipt to completion, ensuring accuracy and timeliness.
Goods Return Processing: Handle customer return requests and ensure returns are processed efficiently and professionally.
Non-Technical Enquiries: Respond promptly and helpfully to customer inquiries, addressing non-technical issues and providing support as needed.
System and Database Management: Regularly update company systems and databases to ensure accurate records and smooth order processing.
Customer Outreach: Actively contact customers to build rapport and ensure customer satisfaction is maintained.
Admin Support: Assist the department with administrative duties, including placing orders with suppliers and chasing progress to ensure timely delivery.
Timely Responses: Always respond to requests in a timely and efficient manner, ensuring that customer needs are met promptly.
Exceptional Service: Maintain high standards of customer service, aiming to exceed customer expectations.
Continuous Improvement: Follow company procedures while identifying areas for process improvement and efficiency gains.
Flexibility: Adapt to the evolving needs of the business and take on additional duties as required.
Key Skills and Attributes as a Sales Administrator:

Customer service skills including email/telephone
Excellent attention to detail and organisational skills
Ability to work under pressure and manage multiple tasks
Proficient in using computer systems such as Office 365
Customer-focused with a proactive and positive attitude
Team player with a flexible approach to work
A keen interest in providing exceptional service and maintaining company standards
Why Join Us?

30 Days Holiday
Annual Bonuses
A supportive and friendly team environment
Opportunities for career progression and development
Flexible working options available
Be part of a company that values customer satisfaction and continuous improvement

If you are interested in the Sales Administrator role, please contact (url removed) / (phone number removed)