Maintenance Supervisor / Shift Engineer

POSITION: Maintenance Supervisor/Shift Engineer

REPORT TO: Head of Maintenance and General Manager

WORKING HOURS: 09:00 - 17:00, Monday-Friday (and emergencies)

LOCATION: Croydon, CR0 9BN

Company Description

The Quarters by Bravo offers the best value short to medium stay option in London, with high-specification and thoughtfully designed suites located in convenient locations with exceptional transport links. Their expert on-site management team ensures a seamless experience for our guests throughout their stay.

Experience & Skills - Essential

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in the following trades: plumber, electrician or carpenter
• Fluent English verbal and written communication skills
• Helpful, friendly personality with effective communication skills. Demonstrating a professional, courteous and helpful manner towards colleagues and residents always
• Good team player with a positive approach and ability to work with little supervision
• Ability to determine cost effective solutions to repairs
• Experience of supervising Contractor & Supplier attendance
• Excellent organisation skills with the ability to multitask and prioritise

Knowledge & Qualifications

• A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is expected
• A reasonable level of general education with demonstrable written and numerical skills. Preferably a minimum of education to O’ Level / GCSE level or equivalent
• Experience in Decorating and making good walls and ceilings
• Knowledge of H&S requirements on site and/or qualifications relating to H&S

Key Role Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the team to ensure all our residents enjoy a high level of cleanliness and maintenance throughout the property.
• Communicate effectively with customers, clients and colleagues, demonstrating understanding of the issue and responding accordingly
• Monitor the electronic maintenance reporting system (Basecamp), daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
• Administer all property maintenance & records in accordance with The Quarters policies & procedures
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning
• To respond to calls outside office hours in the event of emergencies or urgent issues
• Undertake repair and maintenance tasks to a high-quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing
• Understand and respond to health and safety matters in an appropriate & timely manner
• Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness. Completing Daily/Weekly building check lists.
• Co-ordinate Contractors/Suppliers executing minor works contract on site
• Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work.
• Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
• Ensure annual checks are carried out for their statutory insurance and qualifications.
• Ensure the external grounds of the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
• Manage & maintain all statutory testing records up to date into Pyramid platform (request support from the Head of Facilities for tasks which external contractors shall be utilised)
• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines
• Report any incidents or accidents to the GM and use the H&S Platform-Pyramid, to document them correctly.
• Use the H&S and Fire Safety platform to review site risk assessments as required with the GM and update them as necessary.