Customer Service Administrator

Near Paddock Wood

£24,000 - £26,000 salary
8am - 5pm | 1 hour for lunch
Full training and induction
22 days holiday + bank holidays
Due to the nature of the role being highly collaborative and the need for regular communication with the team, this role is 100% office based.
Medicash & Pension schemesAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for a Customer Service Administrator to join a dynamic and growing distribution company based near Paddock Wood.

At their office, conveniently located just an 8-minute walk from the local train station, this company is dedicated to delivering an outstanding customer experience. They pride themselves on their excellent reputation in the industry and their commitment to providing top-notch service to their customers.

As the Customer Service Administrator, you will be an integral part of their team, responsible for delivering exceptional customer support. If you have a passion for customer satisfaction and enjoy problem-solving, this could be the perfect role for you!

The team are small yet busy, friendly and supportive. You will be working in an open plan office with access to a fully stocked (with hot drinks) staff kitchen and outdoor seating area. You are a short drive from shops/cafes and parking is available next to the building.

The role consists of:

Handle incoming customer inquiries via phone, email and on occasion in person
Provide accurate and timely information to customers regarding products, orders, and deliveries
Resolve customer complaints effectively and efficiently
Maintain customer records and update the CRM system
Collaborate with other departments to ensure a seamless customer experience
Contribute to continuous improvement initiatives to enhance customer service processesIs this you?

Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proficient in using CRM systems and Microsoft Office Suite
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Attention to detail and strong organisational skillsWhat you can expect:

A competitive salary package
Opportunities for career growth and development
A supportive and collaborative work environment
Ongoing training and support to enhance your skills
The chance to make a real impact and contribute to the success of the business
Opportunity to join the company's social event and fun days throughout the year
To join an industry leader who have recently been nominated for a prestigious awardIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Join our client's team and be part of their commitment to excellence and customer satisfaction.

This role is being managed by Rhiannon Winn | (url removed) | (phone number removed)

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