Customer Resolutions Executive

At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
Keep customers informed throughout the complaint process using the complaint management system.
Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
Maintain high standards in customer communications reflecting brand values.
Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.
Qualifications & Experience

Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.
This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch