In this position, you'll work with digital experts from diverse disciplines-including researchers, engineers, designers, and strategists-to create impactful services and experiences for our clients. You'll lead the design of end-to-end service solutions that combine digital products, touchpoints, and processes.

• Permanent Role
• London based
• Hybrid - 2 Days on Customer Site
• Management Progression
• 10% Clearance Bonus

Key Responsibilities:

• Conduct research to understand user needs, pain points, and behaviours across complex journeys.
• Develop service blueprints, journey maps, and other artefacts to visualise end-to-end service experiences.
• Identify opportunities for service improvement and propose innovative design solutions.
• Collaborate with stakeholders to define measurable service goals and integrate design decisions across layers like process, policy, data, and technology.
• Facilitate workshops and co-design sessions with users and cross-functional teams.
• Conduct usability testing and integrate feedback to refine and improve service experiences.
• Stay up-to-date with industry trends and best practices in service design.

To excel in this role, you'll bring:

• Proven experience in service design, creating artefacts like service blueprints and journey maps.
• Strong understanding of user-centered design principles and methodologies.
• Excellent communication skills to articulate design concepts visually and verbally.
• Experience working in cross-functional teams and managing multiple stakeholders.
• Strategic thinking skills, with the ability to connect people, processes, and technology.
• Familiarity with agile and iterative design processes.
• A passion for creating exceptional user experiences and a deep empathy for end-users.

Please Note:All applicants must hold active UK Developed Vetting (DV) clearance.

This is an opportunity to work on meaningful projects that make a real difference. You'll collaborate with outstanding talent, grow your skills, and help deliver cutting-edge solutions in one of the UK's most critical sectors.

If your skills match the requirements of this role or you know someone who does, apply or feel free to get in touch with

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