A successful operation with sites in the UK and Europe is looking for a German Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service. 

This role comes with a salary up to £35,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits. 

As Customer Service Representative, your responsibilities will include:

Processing orders, complaints, returns and credits
Maintaining customer accounts
Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
Managing incoming calls and emails
Identifying customers' needs to ensure complete satisfaction
Building and maintaining strong relationships through open communication
Supporting Key Account Managers in meeting personal and team sales targets
We're looking for a Customer Service Representative with the following skills and experience: 

Proven Customer Service experience
Fluency in German with excellent English. An additional European Language an advantage.
Excellent communication skills
Friendly and professional telephone manner, both inbound and outbound
Familiar with CRM systems and practices
Ability to adapt to different characters and personalities
Ability to multi-task, prioritise and manage time effectively
Proficient in Microsoft Office suite (Word, Excel, Outlook)
To apply for this role as a Customer Service Representative, please click apply online and upload an updated copy of your CV.

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