Department: IA Accommodation

Location: London and Hertfordshire (Extensive travel required)

Reporting to: IA Team Leader

Contract Type: Fixed Term (9 months - Maternity Cover)

Hours of Work: 40 hours per week (Monday - Friday, 8:30am - 5:00pm)

Salary: £26,215.00 - £40,660.00 per annum

About the Role:
We are seeking a highly organised and proactive Housing Officer to cover a 9-month maternity leave. You will be responsible for the effective management of Initial Accommodation (IA) housing, providing crucial support and guidance to team members and ensuring the well-being of service users. This role requires excellent communication skills, a strong understanding of compliance, and the ability to manage a busy workload while prioritising safeguarding.

Key Responsibilities:

Property Management & Compliance:

Plan and conduct regular property inspections and audits.
Ensure properties meet required standards and comply with all relevant regulations.
Report on inspection outcomes and recommend necessary actions.

Team Support & Development:
Provide guidance, training, and support to team members.
Ensure team training is up-to-date and aligned with contract requirements.
Service User Welfare:
Prioritise the safeguarding of all service users within IA accommodation.
Handle complaints and respond appropriately and professionally.

Operational Efficiency:
Ensure the smooth and efficient operation of IA housing.
Meet Key Performance Objectives (KPOs) within established timeframes.

Stakeholder Management:
Maintain professional communication with internal and external stakeholders.

On-Call Availability:
Provide on-call cover during peak times or emergencies.

Essential Skills & Experience:
Proven experience in housing management or a related field.
Strong understanding of compliance and regulatory requirements.
Excellent communication, interpersonal, and organizational skills.
Ability to work independently and manage a busy workload.
Commitment to safeguarding vulnerable individuals.
Full UK Driving Licence (essential due to extensive travel).

Desirable Skills & Experience:
Experience working with vulnerable adults or within the asylum/immigration sector.
Knowledge of relevant housing legislation.

Benefits:
Competitive salary (£26,215.00 - £40,660.00 per annum)
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Referral Scheme