KEY OUTPUTS:

• Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Inbound Teams, and assisting with unassigned tickets in various reservations teams (rotational basis)
• Checking availability and holding space for new requests
• Assisting Travel Specialists with WETU itineraries
• Checking for Trade Conflict, prior to holding space for new requests
• Cancelling of reservations
• Chasing provisional reservations
• Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
• Sending weekly administration reports to assist team on bookings travelling, outstanding payments, provisional bookings.
• Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
• Consistent and clear communication daily with reservations team and suppliers
• Reconfirmation of consultant files by sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
• Ensuring that shat has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
• Checking Tourplan has been updated with guest information and flight details
• Checking and updating pick up and drop off details and all services booked correctly

KNOWLEDGE REQUIRED:

• Understanding of travel industry
• Some understanding of a reservations environment is advantageous
• Computer literate with basic knowledge of Outlook, Word and Excel
• Knowledge of Tourplan advantageous or any other reservations system

QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma)

SKILLS REQUIRED:

• Communication skills and a good command of the English language both written and oral
• Time & desk management with a focus on organizational ability
• Attention to detail
• Exceptionally customer focused
• Initiative 

PERSONAL ATTRIBUTES:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information

We reserve the right to not make an appointment. 

***YES4YOUTH CRITIRIA***

• Must be a South african Citizen
• Must be 27 years old or younger before 01 May 2025
• Must have Matric or a higher qualification 
• Must not have been apart of a Y4Y programme previously