Job Title: Operations Manager
Location: United Kingdom (England & Wales)
Company: United Drains
Salary: £44,200 - £57,200 (depending on experience)
Hours: Monday to Friday, 08:00 - 17:00
Job Type: Full-time, Permanent

About Us:
United Drains is a well-established plumbing and drainage company specialising in the commercial sector. Operating across England and Wales, we deliver high-quality services to a wide range of commercial clients. As we continue to grow, we are looking for an experienced and motivated Operations Manager to join our expanding team.

The Role:
We are seeking a driven, ambitious and highly capable individual with a strong background in drainage operations. You will be responsible for managing a large team of engineers and supporting the smooth day-to-day running of our operational activities.

Key Responsibilities:

Manage a team of over 40 drainage engineers

Conduct staff reviews and disciplinaries

Interview and onboard new drainage engineers

Provide technical support and assist with complex jobs (including occasional out-of-hours support)

Carry out site audits and attend site as required

Support the operations team with technical queries

Oversee quoted works: ensuring correct scheduling, engineer assignment and part ordering

Attend large site visits and assist with quotations

Meet with clients when necessary

Prepare RAMS and manage H&S documentation

Conduct H&S inductions, meetings and toolbox talks

Induct new staff and subcontractors

Key Requirements:

Minimum 10 years' experience in the drainage industry

Proven management experience within the sector

Strong problem-solving abilities

Competency in high pressure water jetting

Solid understanding of Health & Safety procedures

Good level of IT literacy (especially Microsoft Excel)

Excellent communication and leadership skills

Ability to work independently and under pressure

High attention to detail and strong organisational skills

Full UK Driving Licence

This role is approximately 80% office-based and 20% field-based.

What We Offer:

Competitive salary

Company pension scheme

20 days holiday plus 8 public holidays

Company phone and laptop

On-site parking

Opportunity for progression and long-term career development

Friendly, supportive working environment

Involvement in company events

Preferred Experience:

Plumbing: 5 years (preferred)

Drainage: 10 years (required)

If you're a proactive and experienced operations professional ready for your next challenge, we'd love to hear from you. Apply now to join a growing business with real long-term potential