Job Advert: Helpdesk Administrator - Facilities ManagementLocation: WarringtonSalary: £25,725 + 5% Annual BonusEmployment Type: Permanent - 40 hours per week, Monday - Friday
Are you a customer-focused professional with a knack for problem-solving and excellent communication skills? Join our dynamic team as a Helpdesk Administrator in the fast-paced facilities management sector!
The Role:As a Helpdesk Administrator, you'll be the first point of contact for clients, handling incoming calls, logging service requests, and coordinating with contractors to ensure smooth resolution of issues. Your role will be pivotal in maintaining high service standards and ensuring customer satisfaction.
Responsibilities:
Answer and manage incoming calls and emails professionally.
Log and track service requests using client internal systems.
Liaise with contractors and service providers to coordinate maintenance and repairs.
Monitor and update job progress, ensuring timely completion.
Provide updates to clients and maintain accurate records.What We're Looking For:
Previous experience in a call-centre or helpdesk environment.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced setting.
Excellent organisational skills with attention to detail.
Proficiency in Microsoft Office and basic IT systems.What's on Offer:
Competitive salary of £25,725 per annum + 5% annual bonus.
A supportive and inclusive workplace.
Opportunities for growth and development in the facilities management sector.How to Apply:If you thrive in a busy, customer-centric environment and are ready to take on an exciting challenge, we want to hear from you! Apply now and become a valued member of our Warrington-based team