This role is for a dedicated Customer Service Advisor in the FMCG industry who is passionate about delivering outstanding customer service.

Client Details

Our client is a leading player in the FMCG sector, with an employee count exceeding 2000 individuals. They are well-established with a market presence in multiple countries, ensuring a diverse and inclusive work environment.

Description

The key responsibilities for a Customer Service Advisor

• Provide excellent customer service to all clients and customers.
• Handle customer inquiries via phone, email, and face-to-face.
• Resolve customer complaints in a timely and professional manner.
• Assist in the development of customer service standards, policies, and procedures.
• Work collaboratively with the customer service team to meet and exceed customer satisfaction.
• Participate in customer service training and development programs.
• Monitor and report on customer feedback to improve customer experience.
• Support the customer service department in achieving its goals and objectives.

Profile

A successful Customer Service Advisor should have:

• A strong background in customer service, preferably within the FMCG industry.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software and CRM systems.
• A good understanding of customer service practices and principles.
• Strong problem-solving abilities and a customer-focused approach.
• A good standard of education, preferably with relevant qualifications in customer service or business.

Job Offer

• A competitive salary
• A supportive and inclusive work culture.
• Opportunities for professional development and growth within the company.
• Comprehensive benefits package.
• A conveniently located workplace in Lewes.

If you are passionate about customer service and want to be a part of a diverse and inclusive team in Lewes, we would love to hear from you.