Bilingual (English & French speaking) Hair Stylist / Colourist required by a leading international hair colouring specialist.This is an excellent opportunity for an experienced and qualified Hair Stylist / Colourist to provide specialist support to customers from home!This highly successful and established hair colour company is seeking an experienced bilingual (English & French speaking) Hair Stylist / Colourist to support their customer services team.Salary £35,000 per annum – Remote working role.This a remote working position, full time 40 hours per week – 9.00am to 6.00pm, Monday to Friday.The bilingual (English & French speaking) Hair Stylist / Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat. Duties include:

• Providing hair colour consultations in French and English via phone, email and chat from your home office. This will include overseeing and creating hair colour formulations via our online software
• Support clients in an online based contact centre environment through phone calls, emails, etc
• Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
• Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
• Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions

The ideal bilingual (English & French speaking) Hair Stylist / Colourist will have the following knowledge, skills and experience:

• Current NVQ Level 2 in Hairdressing or equivalent
• Salon experience
• Bilingual in English and French (fluent – both written and spoken)
• In depth understanding of colour formulation and theory
• Positive attitude
• Aptitude for selling and cross-selling
• Excellent verbal and writing skills with good grammar
• Highly motivated, flexible, & energetic

Benefits include:

• Excellent annual leave entitlement
• Medical, dental, vision and life insurance plans
• Employee Assistance Program

• Corporate Discount Program
• Access to business services
• Authentic work / life balance