Job Title: Airline Customer Care Advisor

Location: Canary Wharf, London

On site

Salary: £26,000

Job Summary:

Join our airline support team in Canary Wharf as a Japanese-speaking Customer Care Adviser. You'll handle flight bookings, cancellations, baggage claims, and customer inquiries via phone and email. Amadeus GDS experience and a customer-focused approach are essential. This fast-paced role offers great benefits, career growth, and the chance to represent a leading global airline brand. If you thrive in a team-driven, dynamic environment, apply today!

Key Responsibilities:

• Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
• Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
• High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
• Develop and improve processes and ways of working
• Troubleshooting with customers
• Other administrative tasks

What we're looking for:

• Experience of working in a fast-paced Customer Care environment whilst maintaining a high level of attention to detail
• Airline or travel experience
• An effective team player with a "can-do" attitude
• Passionate about providing great customer care with a friendly personality
• A confident and professional telephone manner
• Self-motivated, proactive and able to work on your own initiative
• Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers

Why this role is exciting:

This is an exciting opportunity to join a dynamic, fast-paced team supporting a leading global airline. As a Japanese-speaking Customer Care Adviser, you'll play a key role in helping travellers with bookings, cancellations, and inquiries, making a real impact on their journey. With Amadeus GDS experience, you'll handle diverse challenges while enjoying career growth, great benefits, and a vibrant team culture in Canary Wharf, London. If you love travel and customer service, this role is for you!

Benefits:

• Pension Scheme with Standard Life
• Aviva Life Insurance
• Discounted corporate gym membership
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• Cycle to work scheme
• Tech scheme

How to Apply:

For more information or to apply contact Shannon on:

Email:

Phone: #removed#

INDCP