Are you:

• Looking for a customer service role that's out of the ordinary?
• Interested in a hybrid, flexible working week, with at least two days work from home per week?
• A natural problem solver, ready to take your career in a different, unique direction?
• Interested in joining our growing team of customer service diagnostics specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, and events?
• Skilled in customer care? Working with customers and driving simplicity while providing solutions?
• Ready to be welcomed into our key team of customer service diagnostics advisors who deliver excellent customer service and keep our customers pouring?
• Looking for full or part time hours? We offer: Full time 35 hours per week- 11am to 7pm (our Opening Hours are 8am to 9pm 7 days per week). Unsociability allowance applied dependent on shift.

Working at Innserve, you'll enjoy:

• Competitive salary (£22026pa) + a performance-based incentive paid quarterly.

• Hybrid working: Offering flexibility and a great work-life balance.

• Generous holiday allowance: 23 days holiday + bank holidays + an additional 'Celebration Day'! You can also buy or sell holiday days to suit your needs.

• Amazing core benefits: Life assurance, access to the award-winning Help@hand app with GP appointments, counselling, and more, plus exclusive retail discounts.

• Personalised additional benefits: Tailor your benefits to your needs with our "All Inn" flexible benefits scheme. Receive a 'Flex Pot' to spend on additional benefits like Dental Insurance, Private Medical Insurance, Annual Gym Memberships, Critical Illness Cover, Increased Pension Contributions, Annual Travel Insurance, and more. Many options include coverage for your partner and children too!

• Free refreshments: Enjoy complimentary on-tap soft drinks and premium hot drinks.

• Development opportunities: In-house training, and support to pursue external qualifications and apprenticeships.

Your typical day as a Customer Service Diagnostics Advisor: You will be the first voice our customer hears when they need help so a calm, cool demeanour, sometimes under pressure, is essential. You'll join a fast paced, far from typical callcentre customer service team, supporting customers in leading restaurants, hotels, bars and at festivals, concerts, and events. Through industry leading technology, you'll diagnose their problems over the phone or arrange for one of our specialist technicians to attend their property. You will be welcomed into a team of customer service specialists who are passionate about "Keeping Britain Pouring" and who will do anything and everything they can for our customers and each other. We care about our customers: you'll support them with guidance and highest levels of customer service.

You'll already have:

• Ideally, a background in office-based customer service, callcentre, contact centre, high-volume call handling or similar.
• Confidence in communicating and an ability to form positive working relationships with technicians and customers.
• Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
• Proven experience as an ardent team player who wants to succeed.
• The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
• The ability to stay cool under pressure.
• Organised and able to multitask.
• Strong verbal and written communication ability.
• Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential
• Experience in CRM systems

At Innserve, we are One Big Team. Interested in joining us?

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