Service & Maintenance Manager - Hatfield - £60,000+ Per Annum

Package Overview:

* Basic Salary: £60,000+ per annum (Dependent on experience)

* Full-Time, Permanent Position

* Location: Hatfield

* Company Vehicle Allowance

* Private Healthcare (after 6-month probation)

* Pension Scheme (after 3 months of employment)

* Laptop & Mobile Phone Provided

* Annual Leave: 30 days

Company Overview - Service & Maintenance Manager

Our client is a well-established, independent security solutions provider with over 25 years of industry experience. They design, install, maintain, and support high-level security systems and act as a trusted security partner to their clients—offering expert advice, the latest technology, and a consistently professional service.

Service & Maintenance Manager - Role and Responsibilities:

* Managing and organising new work orders, scheduling engineers, and ordering required equipment

* Overseeing works in progress and ensuring all documentation is completed accurately

* Direct management of up to 5 Engineers and 2 Administrative Staff

* Scheduling of maintenance visits and preparation of related documentation

* Conducting client and site visits to ensure service level agreements (SLAs) and high standards are maintained

* Ensuring CRM system is consistently updated

* Producing Risk Assessments & Method Statements

* Conducting site surveys and generating quotations for small works

* Overseeing and preparing for NSI audits and schedules

* Managing engineers' schedules including access to plant, training, and equipment

* Providing efficient resolution to customer queries

* Acting as third-line telephone support for out-of-hours callouts (no site attendance)

* Reporting directly to the Director

* Office-based role (80%) with regular site visits (20%)

Service & Maintenance Manager - Skills and Experience Required:

* Minimum 5 years of experience in a Service & Maintenance Management role

* Strong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom Systems

* Sales and design experience in electronic security systems

* Effective verbal and written communication skills

* Experience with NSI Gold Standards and Health & Safety Management

* Advanced computer literacy, especially with Microsoft Office (Excel proficiency essential)

* Ability to work efficiently, manage a team, and maintain excellent client relationships

Interested?

Please send in your CV to be considered for this fantastic leadership opportunity in the electronic security industry