Polish Speaking  Advertisers Support Representative
Lisbon, Portugal

Compensation:

• Gross Salary: €1,040 per month (includes free accommodation in a private room in shared housing)
• Without Accommodation: €1,295 per month

Job Overview

As an Advertisers Support Representative for this leading Social Media company, your primary role will be to assist small and medium-sized businesses (SMBs) that use these platforms to advertise. You'll ensure advertisers have a smooth experience by troubleshooting technical issues, reporting bugs, guiding clients on platform tools, and providing pre- and post-sales support. Working within a fast-paced, innovative team, your contributions will enhance the overall user experience and satisfaction for advertisers.

Key Responsibilities

• Client Interaction: Respond to SMB clients across multiple channels - live chat, email, and phone. Outbound calls are required for emails and recommended for chat to ensure all inquiries are resolved promptly.
• Pre- and Post-Sales Support: Assist clients with self-service ad products, offering support both before and after the sale to maximize ad effectiveness.
• Product Expertise: Help clients understand and leverage the tools and features for a better advertising experience.
• Problem Solving: Identify trends, troubleshoot, and resolve issues affecting multiple SMB clients, improving client satisfaction and retention.

Ideal Candidate Profile

• Communication Skills: Fluency in Polish and English with strong verbal and written communication abilities.
• Customer Service Focus: A natural problem-solver with a commitment to providing high-quality support.
• Technical Aptitude: Comfortable navigating digital advertising tools and troubleshooting common technical issues.
• Multitasker: Capable of handling multiple channels and queries effectively in a fast-paced environment.
• Team-Oriented: Enthusiastic about collaborating within a multilingual support team.

This is an excellent opportunity to work with an industry-leading tech company, develop valuable client support skills, and make an impact on global social media platforms.

Please note there is no possibility of remote work with this role.