Job Title: Customer Support Coordinator

Salary: Competitive

Location: Bury st Edmunds

Hours: Full-time

About us:

We are a leading company in the housing sector, committed to delivering exceptional customer service. Our team is dedicated to ensuring our customers have a seamless experience as they settle into their new homes.

About the role:

The Customer Support Coordinator takes ownership of customer issues, tasks, and complaints after customers have settled into their new homes. This role involves identifying required actions, allocating resources promptly, and ensuring necessary parts are ordered for remediation. The coordinator keeps customers informed of progress and must be proficient in the relevant technology and adhere to all processes and health and safety regulations.

Must Have's:

Previous experience in a fast-paced customer service environment
Strong interpersonal and relationship-building skills
Proven ability to work collaboratively and independently
Resilience and calmness in challenging situations
Skills:

Excellent verbal and written communication skills
Organisational and planning skills
Problem-solving abilities
Ability to build relationships with internal and external stakeholders
Proficiency in using technology relevant to customer service
Experience of:

Managing customer complaints and issues effectively
Working in the housebuilding industry (preferred)
Collaborating with subcontractors and suppliers
Maintaining accurate records of customer interactions

Application Process: If you would like more information on this Customer Support Coordinator position or any other vacancy, please email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.

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