Senior Service Controller
Raunds, nr Wellingborough
Salary - to £28,000

My client based near Wellingborough is recruiting a Senior Service Controller on a permanent basis.

The successful candidate will be supervising 2 Service Administrators with responsibilities for the scheduling and management of engineer activities to optimise productivity on a daily basis. In addition, you will have responsibility for completing administrative duties within the relevant timescales to comply with customer contracts.

This role requires high levels of customer service skills both internally and externally.

Key Tasks

To take ownership and accountability of Engineers and service administrators daily activity
To schedule engineer workload to comply with customer contracts
 Forward plan resource allocation to consider sickness, training, holiday and maintenance checks for equipment
 To ensure high levels of customer services with both internal and external customer and maintain effective communication lines with all
 To action and resolve customers issues as they may arise and identify processes for corrective action
 To support the business in achieving and surpassing revenue targets
Employ effective people management skills to manage the administrators and engineers, and maintain strong motivation and performance levels To be considered, you will need:-

Strong administration background in MHE/plant or similar industries.
Ability to thrive in a busy, ever-changing environment
Good level of attention to detail and conscientiousness
Ability to multi task
Mathematically competent with good IT skills
Confident and clear telephone manner
Excellent communication skills
People management skills On offer is a great work environment, friendly team and a competitive salary up to £28k so if interested, please apply here